1. Asking Your Customers In Person
A no-brainer eh? You may be surprised how often this is forgotten. Truth be told, customer experience going well is the norm. Generally, a person will only want to leave a review when something goes bad. Hopefully, that’s not very often…
You should make it a habit to always ask your customers for a review. This could be before they leave your store, when service is complete, after you’ve performed a transaction or other positive interactions. Ask your customer while you are still with them.
Wait, here’s an issue… What if the customer doesn’t know how to leave a review, or just leaves and never does it? Here’s something you can try.
Show Your Customer How To Leave A Review
If you’ve built some good rapport with your customer, or if they are a frequent customer, this strategy works great. With your customer, you or your employees should go through the following steps:
- With the client, navigate to Google Maps on their phone.
- Search for your business name and tap your result.
- Scroll down a bit and you’ll see an option to leave reviews.
- Since you’re going through this with the client, they can leave their review right then and there.
This is the best way to make sure that the Google Review you ask for is actually created!
* Quick disclaimer, the client must be signed into their GMail account. For Android users, a Gmail account is typically signed in by default.